It’s amazing how many people and companies will say and do whatever it takes to make a one-time sale rather than taking the time to understand the clients’ desired outcome. And then having the courage and the concern to tell that client that what they really need is much less than what they told you they wanted.

You may, when you take this approach, end up with a smaller initial sale, but you will have just made a new friend, someone who will remember you the next time. And who will, no doubt, tell his friends about you and your company.

Become a trusted advisor who protects your clients.

From: Jay Abraham in Getting Everything You Can Out of All You’ve Got